| ID | 001533 |
| Call Number | 658.812/HBS/009428 |
| Title Proper | Customer relationship management |
| Language | ENG |
| Author | Harward Business review |
| Publication | USA, Harward Business School Presss, 1998. |
| Description | vii,192p.+ Medium |
| Series | HARVARD BUSINESS REVIEW |
| Standard Number | 1-57851-699-4 |
| Price. Qualification | 924 |
| Classification Number | 658.812 |