| ID | 007434 |
| Call Number | 658.812/GRI/009583 |
| Title Proper | 101 Ways to really satisfy your costomers |
| Language | ENG |
| Author | Griffiths, Andrew |
| Publication | Australia, Allen & unwin, 2007. |
| Description | XVII, 217p |
| Standard Number | 0-74175-008-3 |
| Price. Qualification | Rs.250.00 |
| Classification Number | 658.812/GRI |
| Key Words | Consumer satisfaction |