| ID | 008012 |
| Call Number | 658.812/DON/011174 |
| Title Proper | 25 Management Lessons from the Customer's Side of the Counter |
| Language | ENG |
| Author | Donnelly, James H |
| Publication | New York, McGraw-Hill, 1996. |
| Description | x,214p. |
| Standard Number | 0-7863-1004-9 |
| Price. Qualification | Rs.295/- |
| Classification Number | 658.812 |
| Key Words | Leadership ; Consumer satisfaction ; Supervision of Employees ; Customer Service-Management |