ID | 008012 |
Call Number | 658.812/DON/011174 |
Title Proper | 25 Management Lessons from the Customer's Side of the Counter |
Language | ENG |
Author | Donnelly, James H |
Publication | New York, McGraw-Hill, 1996. |
Description | x,214p. |
Standard Number | 0-7863-1004-9 |
Price. Qualification | Rs.295/- |
Classification Number | 658.812 |
Key Words | Leadership ; Consumer satisfaction ; Supervision of Employees ; Customer Service-Management |