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ID011893
Call Number659.1/HES
Title ProperOwnership Quotient
Other Title Informationputting the service profit chain to work for unbeatable competative advantage
LanguageENG
AuthorHeskett, James ;  Sasser, W Earl ;  Wheeler, Joe
PublicationBoston,  Harward Businees School Press,  2008.
Description225p.
Standard Number978-1-4221-1023-2
Price. QualificationRs.995/-
Classification Number659.1
Key WordsCustomer Service ;  Word-of-mouth advertising ;  Employee ownership


 
Circulation
Accession#Call#Current LocationStatusPolicyLocation
016281659.1/HES 016281MainOn ShelfText