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ID014313
Call Number658.812/COO
Title ProperCustomer Care Excellence
Other Title InformationHow to create an effective customer focus
LanguageENG
AuthorCook, Sarah
Edition Statement6th ed.
PublicationUnited Kingdom,  Kogan Page,  2011.
Descriptionx, 278p.
Standard Number978-0-7494-5705-1
Price. Qualification335/-
Classification Number658.812
Key WordsTotal Quality Management ;  Customer Services ;  Customer Relations


 
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Accession#Call#Current LocationStatusPolicyLocation
018463658.812/COO 018463MainOn ShelfText