| ID | 014313 |
| Call Number | 658.812/COO |
| Title Proper | Customer Care Excellence |
| Other Title Information | How to create an effective customer focus |
| Language | ENG |
| Author | Cook, Sarah |
| Edition Statement | 6th ed. |
| Publication | United Kingdom, Kogan Page, 2011. |
| Description | x, 278p. |
| Standard Number | 978-0-7494-5705-1 |
| Price. Qualification | 335/- |
| Classification Number | 658.812 |
| Key Words | Total Quality Management ; Customer Services ; Customer Relations |