| ID | 014577 |
| Call Number | 658.812/LUC |
| Title Proper | Customer Service |
| Other Title Information | Building successful skills for the twenty-first century |
| Language | ENG |
| Author | Lucas, Robert W. |
| Edition Statement | 3rd Ed. |
| Publication | New Delhi, Tata mcgraw Hill, 2012. |
| Description | xvi, 416p. |
| Standard Number | 978-1-25-902567-9 |
| Price. Qualification | Rs.495/- |
| Classification Number | 658.812 |
| Key Words | Customer Services ; Skill- Self Help ; Technology- Customer Services |