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ID014760
Call Number658.812/HIL
Title ProperHandbook of customer satisfaction and loyalty measurement
LanguageENG
AuthorHill, Nigel ;  Alexander, Jim
Edition Statement3rd ed.
PublicationEngland,  Gower,  2010.
Descriptionxiii, 273p.
Standard Number978-93-80110-19-6
Price. QualificationRs.1995/-
Classification Number658.812
Key WordsMarketing research ;  Customer Relations ;  Consumer Satisfaction- Evaluation


 
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Accession#Call#Current LocationStatusPolicyLocation
019108658.812/HIL 019108MainOn ShelfText