| ID | 015590 |
| Call Number | 004.068/KNA |
| Title Proper | ITSM Process Design Guide |
| Other Title Information | developing, reengineering, and improving it service management |
| Language | ENG |
| Author | Knapp, Donna |
| Publication | Delhi, Cengage Learning, 2014. |
| Description | xxi, 232p. |
| Standard Number | 978-81-315-2205-9 |
| Price. Qualification | Rs-750/- |
| Classification Number | 004.068 |
| Key Words | Information Technology Management ; Information Resource Management ; Information Technology Quality control ; Orgnizational change |