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KETH DAWSON
(1)
answer(s).
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Item
1
ID:
006290
Call Center Handbook: Complet guide to starting,Running and Improving your Call Center
/ Keth Dawson
2004
Keth Dawson
Book
0 Rating(s) & 0 Review(s)
Edition
5th
Publication
USA, CMP Books, 2004.
Description
282p
Standard Number
1-57820-305-8
Key Words
Management Information Systems
;
Call centers- management
;
Customer services - Management
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001811
338.473846068/DAW/001811
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