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ID: 014313

Customer Care Excellence: How to create an effective customer focus / Cook, Sarah

2011

Cook, Sarah	Book
	0 Rating(s) & 0 Review(s)

Edition	6th ed.
Publication	United Kingdom, Kogan Page, 2011.
Description	x, 278p.
Standard Number	978-0-7494-5705-1

Key Words

Total Quality Management ; Customer Services ; Customer Relations

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Accession#	Call#	Current Location	Status	Policy	Location
018463	658.812/COO 018463	Main	On Shelf	Text

ID: 010730

Demystifying Six Sigma: company-wide approach to continuous improvement / Larson, Alan

2008

Larson, Alan	Book
	0 Rating(s) & 0 Review(s)

Publication	Mumbai, Jaico Publishing House, 2008.
Description	xiii,191p.
Standard Number	81-7992-657-5

Key Words

Total Quality Management ; Six Sigma-Quality Control Standards ; Customer Services-Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
014885	658.401/LAR 014885	Main	On Shelf	Text

ID: 008650

Handbook of Total Quality Management / Mohanty, R P; Lakhe, R R

2000

Mohanty, R P	Book
	0 Rating(s) & 0 Review(s)

Publication	Mumbai, Jaico Publishing House, 2000.
Description	241p.
Standard Number	81-7224-833-4

Key Words

Total Quality Management

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Accession#	Call#	Current Location	Status	Policy
012293	658.56/MOH/012293	Main	On Shelf	Text
012294	658.56/MOH/012294	Main	On Shelf	Text
012295	658.56/MOH/012295	Main	On Shelf	Text

ID: 011299

Implementing Design for Six Sigma: leader's guide -getting the most from your product development process / Belair, Georgette; O'neill, John

2007

Belair, Georgette	Book
	0 Rating(s) & 0 Review(s)

Publication	Delhi, Dorling Kindersley (India) Pvt. Ltd.(Pearson Education), 2007.
Description	xiii,242p.
Standard Number	81-317-0726-1

Key Words

Total Quality Management ; Six Sigma (Total Quality Statndard)

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Accession#	Call#	Current Location	Status	Policy	Location
015395	658.57/BEL 015395	Main	On Shelf	Text

ID: 010611

Introduction to Material Management / Arnold, J R Tony; Chapman, Stephen N; Ramakrishnan, R V

2009

Chapman, Stephen N	Book
	0 Rating(s) & 0 Review(s)

Edition	5th ed.
Publication	New Delhi, Dorling Kindersley (India) Pvt. Ltd.(Pearson Education), 2009.
Description	xi,436p.
Standard Number	978-81-317-0047-1

Key Words

Total Quality Management ; Materials Management ; Supply Chain Management ; Manufacturing Planning and Control System ; Purchasing and Psysical Distribution

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Accession#	Call#	Current Location	Status	Policy
014797	658.7/ARN 014797	Main	On Shelf	Text
014798	658.7/ARN 014798	Main	On Shelf	Text
014799	658.7/ARN 014799	Main	On Shelf	Text
014800	658.7/ARN 014800	Main	On Shelf	Text

ID: 008175

ISO 9000 Book: global competitor's guide to compliance and certification / Rabbit, John T; Bergh, Peter A

1994

Rabbit, John T	Book
	0 Rating(s) & 0 Review(s)

Edition	2nd ed.
Publication	New York, Quality Resources, 1994.
Description	x,211p.
Standard Number	0-8144-0267-4

Key Words

Total Quality Management ; Quality Control ; Manufactures-Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
011490	658.562/RAB/011490	Main	On Shelf	Text

ID: 010512

Lean Six Sigma for the Office / Martin, James William

2009

Martin, James William	Book
	0 Rating(s) & 0 Review(s)

Publication	Boca Raton, CRC Press, 2009.
Description	xxii,339p.
Standard Number	978-1-4200-6879-5

Key Words

Total Quality Management ; Office Management ; Six Sigma ; Service Industries-Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
014691	658.4013/MAR 014691	Main	On Shelf	Text

ID: 009265

Management and Control of Quality / Evans, James R; Lindsay, William M

2005

Evans, James R	Book
	0 Rating(s) & 0 Review(s)

Edition	6th ed.
Publication	New Delhi, Cengage Learning India Pvt Ltd., 2005.
Description	xxii,760p.
Standard Number	978-81-315-0136-8

Key Words

Total Quality Management ; Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
013295	658.562/EVA/013295	Main	On Shelf	Text

ID: 014213

Quality Control / Besterfield, Dale H.

2012

Besterfield, Dale H.	Book
	0 Rating(s) & 0 Review(s)

Edition	7th Ed.
Publication	Noida, Pearson Education, 2012.
Description	532p.
Standard Number	978-81-317-0064-8

Key Words

Total Quality Management ; Production Management ; Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
018632	658.562/BES 018632	Main	On Shelf	Text
018633	658.562/BES 018633	Main	On Shelf	Text

ID: 014572

Quality Control / Besterfield, Dale H.

2013

Besterfield, Dale H.	Book
	0 Rating(s) & 0 Review(s)

Edition	7th Ed.
Publication	New Delhi, Pearson, 2013.
Description	viii,520p.
Standard Number	978-81-317-0064-8

Key Words

Total Quality Management ; Quality Control ; Management & Planning Tools

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Accession#	Call#	Current Location	Status	Policy	Location
018955	658.562/BES 018955	Main	On Shelf	Text

ID: 015899

Quality Management: creating and sustaining organizational effectiveness / Summers, Donna C S

2015

Summers, Donna C S	Book
	0 Rating(s) & 0 Review(s)

Edition	2nd Ed.
Publication	Delhi, Pearson, 2015.
Description	xiv, 574p.
Standard Number	978-93-325-5185-5

Key Words

Total Quality Management ; Quality Control ; Orgnizational Effectiveness

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Accession#	Call#	Current Location	Status	Policy	Location
020216	658.401 3/SUM 020216	Main	On Shelf	Text

ID: 015928

Quality Management: creating and sustaining organizational effectiveness / Summers, Donna C S

2015

Summers, Donna C S	Book
	0 Rating(s) & 0 Review(s)

Edition	2nd Ed.
Publication	Delhi, Pearson, 2015.
Description	xiv, 574p.
Standard Number	978-93-325-5185-5

Key Words

Total Quality Management ; Quality Control ; Orgnizational Effectiveness

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Accession#	Call#	Current Location	Status	Policy	Location
020257	658.401 3/SUM 020257	Main	On Shelf	Text

ID: 015584

Six Sigma Best Practices: a guide to business process excellence for diverse industries / Kumar Dhirendra

2014

Kumar Dhirendra	Book
	0 Rating(s) & 0 Review(s)

Publication	Delhi, Cengage Learning, 2014.
Description	xvii,474p.
Standard Number	978-81-315-2247-9

Key Words

Total Quality Management ; Six Sigma ( Quality Control Standard )

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Accession#	Call#	Current Location	Status	Policy	Location
019725	658.4/KUM 019725	Main	On Shelf	Text

ID: 003708

Total Qualitty Management / Sundara Raju, S M

1995

Kit.Sadgrove	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi,
Summary/Abstract	Making TQM Work by Kit, Sadgrove, Published by Kogan Page India Ltd. in 1996 this book is lossed by Chetan Gambhir and not available in market so he replaced anather title which is replaced on this (1473) accession number
Standard Number	0-07-462452-0

Key Words

TQM, ; Total Quality Management ; Quality

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Accession#	Call#	Current Location	Status	Policy	Location	Copy Specific Info.
001473	658.56/SAD/001473	Main	On Shelf	Text		1995

ID: 011550

Total Quality Management: principles and practice / Mandal, S K

2008

Mandal, S K	Book
	0 Rating(s) & 0 Review(s)

Publication	Noida, Vikas Publishing House Pvt. Ltd., 2008.
Description	xviii,412p.
Standard Number	9788125916635

Key Words

Total Quality Management ; Business Cases

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Accession#	Call#	Current Location	Status	Policy	Location
015789	658.562/MAN 015789	Main	On Shelf	Text

ID: 009319

Total Quality Management / Evans, James R

2005

Evans, James R	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Cengage Learning India Pvt Ltd., 2005.
Description	318p.
Standard Number	978-81-315-0550-8

Key Words

Total Quality Management ; Quality Control

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Accession#	Call#	Current Location	Status	Policy	Location
013445	658.562/EVA/013445	Main	On Shelf	Text

ID: 009571

Total Quality Management: text and cases / Bhat, K Shridhara

2002

Bhat, K Shridhara	Book
	0 Rating(s) & 0 Review(s)

Publication	Mumbai, Himalaya Publishing House, 2002.
Description	758p.Specimen Copy
Standard Number	81-7866-474-7

Key Words

Total Quality Management ; Quality Management

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Accession#	Call#	Current Location	Status	Policy	Location	IssuedTo	DueOn
100067	658.562/BHA/100067	Main	Issued	Text		20513	02-Jun-2022

ID: 008449

Total Quality Management: an integrated approach / Nigam, Shailendra

2005

Nigam, Shailendra	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Excel Books, 2005.
Description	x,405p.
Standard Number	81-7446-419-0

Key Words

Total Quality Management

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Accession#	Call#	Current Location	Status	Policy	Location
011894	658.56/NIG/011894	Main	On Shelf	Text
011895	658.56/NIG/011895	Main	On Shelf	Text

ID: 008975

Total Quality Management: text and cases / Bhat, K Shridhara

2002

Bhat, K Shridhara	Book
	0 Rating(s) & 0 Review(s)

Publication	Mumbai, Himalaya Publishing House, 2002.
Description	758p.
Standard Number	81-7866-252-3

Key Words

Total Quality Management ; Case studies

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Accession#	Call#	Current Location	Status	Policy
012872	658.401322/BHA/012872	Main	On Shelf	Text
012873	658.401322/BHA/012873	Main	On Shelf	Text
012874	658.401322/BHA/012874	Main	On Shelf	Text

ID: 009052

Total Quality Management / Besterfield, Dale H; Besterfield-Michna, Carola; Besterfield, Glen H; Besterfield-Sacre, Mary

2008

Besterfield, Dale H	Book
	0 Rating(s) & 0 Review(s)

Edition	3rd ed.
Publication	New Delhi, Prentice -Hall of India Pvt Ltd, 2008.
Description	xi,640p.
Standard Number	978-81-203-2883-9

Key Words

Total Quality Management ; Quality Control ; Management and auxiliary services

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Accession#	Call#	Current Location	Status	Policy	Location
013002	658.56222/BES/013002	Main	Missing	Missing books upto 2009-10