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CUSTOMER SERVICE (9) answer(s).
 
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1
ID:   014323


Aftersales Management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / Brock, David 2010  Book
Brock, David Book
0 Rating(s) & 0 Review(s)
Publication Great Britain, Kogan Page, 2010.
Description vi, 218p.
Standard Number 978-0-7494-6088-4
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Accession#Call#Current LocationStatusPolicyLocation
018439658.812/BRO 018439MainOn ShelfText 
2
ID:   010849


Building the Value Machine: transforming your business through calllaborative customer partnerships / Cheverton, Peter 2010  Book
Cheverton, Peter Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Kogan Page India, 2010.
Description xiii,225p.
Standard Number 978-0-7494-6089-1
Key Words Marketing  Leadership  Customer Service 
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Accession#Call#Current LocationStatusPolicyLocation
014942658.4/CHE 014942MainOn ShelfText 
3
ID:   011389


Delivering Customer Service: how to win a competitive edge through managing customer relationships successfully / Payne, Sheila 2005  Book
Book
0 Rating(s) & 0 Review(s)
Description 186p.
Standard Number 81-7224-966-7
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Accession#Call#Current LocationStatusPolicyLocation
015406658.81221/PAY 015406MainOn ShelfText 
4
ID:   011204


Exceptional Customer Service: going beyond your good service to exceed the customer's expectation / Ford, Lisa; McNair, David; Perry, Bill 2009  Book
Ford, Lisa Book
0 Rating(s) & 0 Review(s)
Publication Avon, Adams Media, an F+W Publishing Company, 2009.
Description xii,195p.
Standard Number 978-1-58062-458-9
Key Words Customer Service 
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Accession#Call#Current LocationStatusPolicyLocation
015886658.812/FOR 015886MainOn ShelfText 
5
ID:   015359


Innovators Dilemma: when new technologies cause great firms to fail / Christensen, Clayton M 1997  Book
Christensen, Clayton M Book
0 Rating(s) & 0 Review(s)
Publication USA, Harvard Business Review, 1997.
Description xxvii, 252p.
Standard Number 978-0-87584-585-2
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Accession#Call#Current LocationStatusPolicyLocation
100765658/CHR 100765MainOn ShelfText 
100766658/CHR 100766MainOn ShelfText 
6
ID:   015104


Logistics Management / Bhat, K. Shridhara 2011  Book
Bhat, K. Shridhara Book
0 Rating(s) & 0 Review(s)
Edition 2nd ed.
Publication Mumbai, Himalaya, 2011.
Description 424p.
Standard Number 978-93-5024-495-1
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Accession#Call#Current LocationStatusPolicyLocation
100720658. 72/BHA 100720MainOn ShelfText 
7
ID:   011893


Ownership Quotient: putting the service profit chain to work for unbeatable competative advantage / Heskett, James; Sasser, W Earl; Wheeler, Joe 2008  Book
Heskett, James Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harward Businees School Press, 2008.
Description 225p.
Standard Number 978-1-4221-1023-2
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Accession#Call#Current LocationStatusPolicyLocation
016281659.1/HES 016281MainOn ShelfText 
8
ID:   014081


Supply Chain Management: Concept, Theory and Practices / Bhatia, Mukesh; Kumar, N.J. 2012  Book
Bhatia, Mukesh Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Regal, 2012.
Description viii, 323p.
Standard Number 978-81-8484-129-9
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Accession#Call#Current LocationStatusPolicyLocation
018273658.72/BHA 018273MainOn ShelfText 
9
ID:   015075


Supply chain management / Bhat, K. Shridhara 2012  Book
Bhat, K. Shridhara Book
0 Rating(s) & 0 Review(s)
Publication Mumbai, Himalaya, 2012.
Description 486p.
Standard Number 978-93-5051-987-5
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Accession#Call#Current LocationStatusPolicyLocation
100708658.72/BHA 100708MainOn ShelfText