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ID: 009706

Amaze your Customers!: creative tips on winning and keeping your customers / Zanetti, Daniel

2006

Zanetti, Daniel	Book
	0 Rating(s) & 0 Review(s)

Publication	United States, Kogan Page Limited, 2006.
Description	xi,144p.
Standard Number	0-7494-4557-2

Key Words

Consumer satisfaction ; Customer Services ; Competition

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Accession#	Call#	Current Location	Status	Policy	Location
013780	658.8343ZAN/013780	Main	On Shelf	Text

ID: 000454

Bangalore Tiger: how indian tech upstart wipro is rewriting the rules of global competition / Hamm, Steve

2006

Hamm, Steve	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Tata McGraw-Hill Publishing Co. Ltd., 2006.
Description	v,329p.
Standard Number	0-07-063644-3

Key Words

Information Technology ; Wipro Corp.(India) ; High Technology Services Industries ; Customer Services ; Business Logistics

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Accession#	Call#	Current Location	Status	Policy	Location
009418	GEN/HAM/009418	Main	On Shelf	Text

ID: 010731

Connecting with your Customers / Harvard Business School Press

2006

Harvard Business school Press	Book
	0 Rating(s) & 0 Review(s)

Publication	Boston, Harward Business School Press, 2006.
Description	vii,178p.
Standard Number	978-1-4221-0323-4

Key Words

Customer Services ; Customer Relations ; Success in Business

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Accession#	Call#	Current Location	Status	Policy	Location
014887	658.812/HBS 014887	Main	On Shelf	General

ID: 014313

Customer Care Excellence: How to create an effective customer focus / Cook, Sarah

2011

Cook, Sarah	Book
	0 Rating(s) & 0 Review(s)

Edition	6th ed.
Publication	United Kingdom, Kogan Page, 2011.
Description	x, 278p.
Standard Number	978-0-7494-5705-1

Key Words

Total Quality Management ; Customer Services ; Customer Relations

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Accession#	Call#	Current Location	Status	Policy	Location
018463	658.812/COO 018463	Main	On Shelf	Text

ID: 014963

Customer Loyalty: How to earn it, How to keep it / Griffin, Jill

2002

Griffin, Jill	Book
	0 Rating(s) & 0 Review(s)

Edition	2nd ed.
Publication	USA, Jossey Bass, 2002.
Description	xvi, 252p.
Standard Number	978-0-7879-6388-0

Key Words

Customer Services ; Customer Loyalty ; Customer relaitons

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Accession#	Call#	Current Location	Status	Policy	Location
019120	658.2/GRI 019120	Main	On Shelf	Text

ID: 014577

Customer Service: Building successful skills for the twenty-first century / Lucas, Robert W.

2012

Lucas, Robert W.	Book
	0 Rating(s) & 0 Review(s)

Edition	3rd Ed.
Publication	New Delhi, Tata mcgraw Hill, 2012.
Description	xvi, 416p.
Standard Number	978-1-25-902567-9

Key Words

Customer Services ; Skill- Self Help ; Technology- Customer Services

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Accession#	Call#	Current Location	Status	Policy	Location
018937	658.812/LUC 018937	Main	On Shelf	Text

ID: 009751

Exceptional Customer Service: going beyond your good service exceed the customer's expectation / Ford, Lisa; Mcnair, David; Perry, Bill

2009

Ford, Lisa	Book
	0 Rating(s) & 0 Review(s)

Publication	USA, Adams Media, an F+W Publishing Company, 2009.
Description	xii,195p.
Standard Number	978-1-58062-458-9

Key Words

Customer Services ; Employees-Training ; Team in the Workplace

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Accession#	Call#	Current Location	Status	Policy	Location
013664	658.81221/FOR/013664	Main	On Shelf	Text

ID: 015040

Innovators Dilemma: when new technologies cause great firms to fail / Christensen, Clayton M.

1997

Christensen, Clayton M.	Book
	0 Rating(s) & 0 Review(s)

Publication	USA, Harvard Business Review, 1997.
Description	xxvii, 252p.
Standard Number	978-0-87584-585-2

Key Words

Industrial Management ; Creative Ability in Business ; Customer Services ; Success in Business

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Accession#	Call#	Current Location	Status	Policy	Location
100642	658/CHR 100642	Main	On Shelf	Text
100643	658/CHR 100643	Main	On Shelf	Text

ID: 014229

Innovator's Dilemma: When new technologies cause great firms to fail / Christensen, Clayton M.

1997

Christensen, Clayton M.	Book
	0 Rating(s) & 0 Review(s)

Publication	United States of America, Harvard Business Review, 1997.
Description	xxvii, 252p.
Standard Number	978-0-87584-585-2

Key Words

Industrial Management ; Creative Ability in Business ; Customer Services ; Success in Business

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Accession#	Call#	Current Location	Status	Policy	Location
018687	658/CHR 018687	Main	On Shelf	Text

ID: 009435

Key Account Management in Financial Services: tools and techniques for building strong relationships with major clients / Cheverton, Peter; Hughes, Tim; Foss, Bryan; Stone, Merlin

2004

Stone, Merlin	Book
	0 Rating(s) & 0 Review(s)

Publication	london, Kogan Page Limited, 2004.
Description	xiv,329p.
Standard Number	0-7494-4445-2

Key Words

Economics ; Customer Services ; Selling ; Financial Services Industry

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Accession#	Call#	Current Location	Status	Policy	Location
014005	332.10688/CHE/014005	Main	On Shelf	Text

ID: 009632

Key Account Management in Financial Services: tools and techniques for building strong relationship with major clients / Cheverton, Peter; Hughes, Tim; Foss, Bryan; Stone, Merlin

2005

Stone, Merlin	Book
	0 Rating(s) & 0 Review(s)

Publication	london, Kogan Page Limited, 2005.
Description	xiv,329p.
Standard Number	0-7494-4445-2

Key Words

Customer Services ; Financial Services Industries ; Selling,Marketing-Accounts

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Accession#	Call#	Current Location	Status	Policy	Location
013837	332.10688/CHE/013837	Main	On Shelf	Text

ID: 007978

Marketing to Win: designs and campaigns to achieve market dominance / Mehta, Satish

2008

Mehta, Satish	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Pearson Education, 2008.
Description	xi,340p.
Standard Number	81-317-1382-2

Key Words

Marketing ; Customer Services ; Competitive Scenarios

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Accession#	Call#	Current Location	Status	Policy	Location
011139	658.8/MEH/011139	Main	On Shelf	Text

ID: 014568

Organisational Schizophrenia: Impact on Customer service quality / Gureja, Gopal K

2013

Gureja, Gopal K	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Sage, 2013.
Description	xxvi, 346p.
Standard Number	978-81-321-0956-3

Key Words

Organizational Behaviour ; Customer Services ; Customer Relations

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Accession#	Call#	Current Location	Status	Policy	Location
018804	658.812/GUR 018804	Main	On Shelf	Text

ID: 008402

Outrageous !: unforgettale service..guilt-free selling / Gross, T Scott

1998

Gross, T Scott	Book
	0 Rating(s) & 0 Review(s)

Publication	New York, American Management Association, 1998.
Description	ix,285p.
Standard Number	0-8144-7986-3

Key Words

Customer Services ; Selling

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Accession#	Call#	Current Location	Status	Policy	Location
011720	658.812/GRD/011720	Main	On Shelf	Text
011721	658.812/GRD/011721	Main	On Shelf	Text

ID: 012501

Service Marketing: Integrating Customer Focus Across The RIRM / Zeithaml, Valarie; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay

2009

Bitner, Mary Jo	Book
	0 Rating(s) & 0 Review(s)

Edition	4 th edition
Publication	New Delhi, Tata McGraw-Hill, 2009.
Description	xxix,743p
Standard Number	978-0-07-066007-6

Key Words

Marketing ; Customer Services ; Service Industries - Marketing

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Accession#

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Status

Policy

Location

100362

658.8/ZEI/100362

Main

On Shelf

Text

100363

658.8/ZEI/100363

Main

On Shelf

Text

100364

658.8/ZEI/100364

Main

On Shelf

Text

100365

658.8/ZEI/100365

Main

On Shelf

Text

100366

658.8/ZEI/100366

Main

On Shelf

Text

100367

658.8/ZEI/100367

Main

On Shelf

Text

100368

658.8/ZEI/100368

Main

On Shelf

Text

100369

658.8/ZEI/100369

Main

On Shelf

Text

100370

658.8/ZEI/100370

Main

On Shelf

Text

100371

658.8/ZEI/100371

Main

On Shelf

Text

ID: 015042

Services Marketing: integrating customer focus across the firm / Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.; Pandit, Ajay

2012

Bitner, Mary Jo	Book
	0 Rating(s) & 0 Review(s)

Edition	5th ed.
Publication	New Delhi, Tata mcgraw Hill, 2012.
Description	xxvii, 763p.
Standard Number	978-0-07-070099-4

Key Words

Services Marketing ; Customer Relationship ; Customer Services

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Accession#	Call#	Current Location	Status	Policy	IssuedTo	DueOn
100636	658.8/ZEI 100636	Main	Issued	Text	60002	04-Oct-2021
100637	658.8/ZEI 100637	Main	Issued	General	00012	15-Oct-2015
100638	658.8/ZEI 100638	Main	On Shelf	Text

ID: 016104

Services Marketing / Jha, S M

2014

Jha, S M	Book
	0 Rating(s) & 0 Review(s)

Edition	7th ed.
Publication	Mumbai, Himalaya Publishing House, 2014.
Description	783p.
Standard Number	978-93-5024-736-5

Key Words

Services Marketing ; Customer Relationship ; Customer Services

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Accession#	Call#	Current Location	Status	Policy	Location
100919	658.8/JHA 100919	Main	On Shelf	Text

ID: 005959

Stop Selling Start Partnering: new thinking about finding and keeping customers / Wilson, Larry; Wilson, Hersch

1994

Wilson, Larry	Book
	0 Rating(s) & 0 Review(s)

Publication	Oliver Wight Publication,
Description	xvi,293p.
Standard Number	0-939246- 74-0

Key Words

Consumer satisfaction ; Customer Services

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Accession#	Call#	Current Location	Status	Policy	Location
006092	GEN/WIL/006092	Main	On Shelf	General

ID: 013132

The Experience Economy / Pine, B. Joseph; Gilmore, James H.

2011

Pine, B. Joseph	Book
	0 Rating(s) & 0 Review(s)

Publication	Boston, Harvard Business Review, 2011.
Description	XXVII,359p.
Standard Number	978-1-4221-6197-5

Key Words

Marketing ; Product Management ; Customer Services ; Diversification in Idustry

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Accession#	Call#	Current Location	Status	Policy	Location
017592	658.56/ PIN/ 017592/017592	Main	On Shelf	Text

ID: 015499

Uncommon Service: How to Win by Putting Customers at the Core of Your Business / Frei, Frances; Morriss, Anne

2012

Frei, Frances	Book
	0 Rating(s) & 0 Review(s)

Publication	Boston, Harvard Business Review Press, 2012.
Description	x, 247p.
Standard Number	978-1-4221-3331-6

Key Words

Customer Services ; Customer Relation ; Service Industries- Management

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Accession#	Call#	Current Location	Status	Policy	Location
019635	658.812/FRE 019635	Main	On Shelf	Text