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CUSTOMER SERVICES (21) answer(s).
 
12Next
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1
ID:   009706


Amaze your Customers!: creative tips on winning and keeping your customers / Zanetti, Daniel 2006  Book
Zanetti, Daniel Book
0 Rating(s) & 0 Review(s)
Publication United States, Kogan Page Limited, 2006.
Description xi,144p.
Standard Number 0-7494-4557-2
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Accession#Call#Current LocationStatusPolicyLocation
013780658.8343ZAN/013780MainOn ShelfText 
2
ID:   000454


Bangalore Tiger: how indian tech upstart wipro is rewriting the rules of global competition / Hamm, Steve 2006  Book
Hamm, Steve Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Tata McGraw-Hill Publishing Co. Ltd., 2006.
Description v,329p.
Standard Number 0-07-063644-3
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Accession#Call#Current LocationStatusPolicyLocation
009418GEN/HAM/009418MainOn ShelfText 
3
ID:   010731


Connecting with your Customers / Harvard Business School Press 2006  Book
Harvard Business school Press Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harward Business School Press, 2006.
Description vii,178p.
Standard Number 978-1-4221-0323-4
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Accession#Call#Current LocationStatusPolicyLocation
014887658.812/HBS 014887MainOn ShelfGeneral 
4
ID:   014313


Customer Care Excellence: How to create an effective customer focus / Cook, Sarah 2011  Book
Cook, Sarah Book
0 Rating(s) & 0 Review(s)
Edition 6th ed.
Publication United Kingdom, Kogan Page, 2011.
Description x, 278p.
Standard Number 978-0-7494-5705-1
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Accession#Call#Current LocationStatusPolicyLocation
018463658.812/COO 018463MainOn ShelfText 
5
ID:   014963


Customer Loyalty: How to earn it, How to keep it / Griffin, Jill 2002  Book
Griffin, Jill Book
0 Rating(s) & 0 Review(s)
Edition 2nd ed.
Publication USA, Jossey Bass, 2002.
Description xvi, 252p.
Standard Number 978-0-7879-6388-0
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Accession#Call#Current LocationStatusPolicyLocation
019120658.2/GRI 019120MainOn ShelfText 
6
ID:   014577


Customer Service: Building successful skills for the twenty-first century / Lucas, Robert W. 2012  Book
Lucas, Robert W. Book
0 Rating(s) & 0 Review(s)
Edition 3rd Ed.
Publication New Delhi, Tata mcgraw Hill, 2012.
Description xvi, 416p.
Standard Number 978-1-25-902567-9
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Accession#Call#Current LocationStatusPolicyLocation
018937658.812/LUC 018937MainOn ShelfText 
7
ID:   009751


Exceptional Customer Service: going beyond your good service exceed the customer's expectation / Ford, Lisa; Mcnair, David; Perry, Bill 2009  Book
Ford, Lisa Book
0 Rating(s) & 0 Review(s)
Publication USA, Adams Media, an F+W Publishing Company, 2009.
Description xii,195p.
Standard Number 978-1-58062-458-9
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Accession#Call#Current LocationStatusPolicyLocation
013664658.81221/FOR/013664MainOn ShelfText 
8
ID:   015040


Innovators Dilemma: when new technologies cause great firms to fail / Christensen, Clayton M. 1997  Book
Christensen, Clayton M. Book
0 Rating(s) & 0 Review(s)
Publication USA, Harvard Business Review, 1997.
Description xxvii, 252p.
Standard Number 978-0-87584-585-2
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Accession#Call#Current LocationStatusPolicyLocation
100642658/CHR 100642MainOn ShelfText 
100643658/CHR 100643MainOn ShelfText 
9
ID:   014229


Innovator's Dilemma: When new technologies cause great firms to fail / Christensen, Clayton M. 1997  Book
Christensen, Clayton M. Book
0 Rating(s) & 0 Review(s)
Publication United States of America, Harvard Business Review, 1997.
Description xxvii, 252p.
Standard Number 978-0-87584-585-2
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Accession#Call#Current LocationStatusPolicyLocation
018687658/CHR 018687MainOn ShelfText 
10
ID:   009435


Key Account Management in Financial Services: tools and techniques for building strong relationships with major clients / Cheverton, Peter; Hughes, Tim; Foss, Bryan; Stone, Merlin 2004  Book
Stone, Merlin Book
0 Rating(s) & 0 Review(s)
Publication london, Kogan Page Limited, 2004.
Description xiv,329p.
Standard Number 0-7494-4445-2
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Accession#Call#Current LocationStatusPolicyLocation
014005332.10688/CHE/014005MainOn ShelfText 
11
ID:   009632


Key Account Management in Financial Services: tools and techniques for building strong relationship with major clients / Cheverton, Peter; Hughes, Tim; Foss, Bryan; Stone, Merlin 2005  Book
Stone, Merlin Book
0 Rating(s) & 0 Review(s)
Publication london, Kogan Page Limited, 2005.
Description xiv,329p.
Standard Number 0-7494-4445-2
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Accession#Call#Current LocationStatusPolicyLocation
013837332.10688/CHE/013837MainOn ShelfText 
12
ID:   007978


Marketing to Win: designs and campaigns to achieve market dominance / Mehta, Satish 2008  Book
Mehta, Satish Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Pearson Education, 2008.
Description xi,340p.
Standard Number 81-317-1382-2
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Accession#Call#Current LocationStatusPolicyLocation
011139658.8/MEH/011139MainOn ShelfText 
13
ID:   014568


Organisational Schizophrenia: Impact on Customer service quality / Gureja, Gopal K 2013  Book
Gureja, Gopal K Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Sage, 2013.
Description xxvi, 346p.
Standard Number 978-81-321-0956-3
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Accession#Call#Current LocationStatusPolicyLocation
018804658.812/GUR 018804MainOn ShelfText 
14
ID:   008402


Outrageous !: unforgettale service..guilt-free selling / Gross, T Scott 1998  Book
Gross, T Scott Book
0 Rating(s) & 0 Review(s)
Publication New York, American Management Association, 1998.
Description ix,285p.
Standard Number 0-8144-7986-3
Key Words Customer Services  Selling 
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Accession#Call#Current LocationStatusPolicyLocation
011720658.812/GRD/011720MainOn ShelfText 
011721658.812/GRD/011721MainOn ShelfText 
15
ID:   012501


Service Marketing: Integrating Customer Focus Across The RIRM / Zeithaml, Valarie; Gremler, Dwayne D; Bitner, Mary Jo; Pandit, Ajay 2009  Book
Bitner, Mary Jo Book
0 Rating(s) & 0 Review(s)
Edition 4 th edition
Publication New Delhi, Tata McGraw-Hill, 2009.
Description xxix,743p
Standard Number 978-0-07-066007-6
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Accession#Call#Current LocationStatusPolicyLocation
100362658.8/ZEI/100362MainOn ShelfText 
100363658.8/ZEI/100363MainOn ShelfText 
100364658.8/ZEI/100364MainOn ShelfText 
100365658.8/ZEI/100365MainOn ShelfText 
100366658.8/ZEI/100366MainOn ShelfText 
100367658.8/ZEI/100367MainOn ShelfText 
100368658.8/ZEI/100368MainOn ShelfText 
100369658.8/ZEI/100369MainOn ShelfText 
100370658.8/ZEI/100370MainOn ShelfText 
100371658.8/ZEI/100371MainOn ShelfText 
12Next
16
ID:   015042


Services Marketing: integrating customer focus across the firm / Zeithaml, Valarie A.; Bitner, Mary Jo; Gremler, Dwayne D.; Pandit, Ajay 2012  Book
Bitner, Mary Jo Book
0 Rating(s) & 0 Review(s)
Edition 5th ed.
Publication New Delhi, Tata mcgraw Hill, 2012.
Description xxvii, 763p.
Standard Number 978-0-07-070099-4
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Accession#Call#Current LocationStatusPolicyLocationIssuedToDueOn
100636658.8/ZEI 100636MainIssuedText 6000204-Oct-2021
100637658.8/ZEI 100637MainIssuedGeneral 0001215-Oct-2015
100638658.8/ZEI 100638MainOn ShelfText   
17
ID:   016104


Services Marketing / Jha, S M 2014  Book
Jha, S M Book
0 Rating(s) & 0 Review(s)
Edition 7th ed.
Publication Mumbai, Himalaya Publishing House, 2014.
Description 783p.
Standard Number 978-93-5024-736-5
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Accession#Call#Current LocationStatusPolicyLocation
100919658.8/JHA 100919MainOn ShelfText 
18
ID:   005959


Stop Selling Start Partnering: new thinking about finding and keeping customers / Wilson, Larry; Wilson, Hersch 1994  Book
Wilson, Larry Book
0 Rating(s) & 0 Review(s)
Publication Oliver Wight Publication,
Description xvi,293p.
Standard Number 0-939246- 74-0
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Accession#Call#Current LocationStatusPolicyLocation
006092GEN/WIL/006092MainOn ShelfGeneral 
19
ID:   013132


The Experience Economy / Pine, B. Joseph; Gilmore, James H. 2011  Book
Pine, B. Joseph Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harvard Business Review, 2011.
Description XXVII,359p.
Standard Number 978-1-4221-6197-5
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017592658.56/ PIN/ 017592/017592MainOn ShelfText 
20
ID:   015499


Uncommon Service: How to Win by Putting Customers at the Core of Your Business / Frei, Frances; Morriss, Anne 2012  Book
Frei, Frances Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harvard Business Review Press, 2012.
Description x, 247p.
Standard Number 978-1-4221-3331-6
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Accession#Call#Current LocationStatusPolicyLocation
019635658.812/FRE 019635MainOn ShelfText 
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