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P658.81221 (4) answer(s).
 
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1
ID:   009270


Customer Relationship Management: how to turn a good business into a great one! / Roberts-Phelps, Graham 1998  Book
Roberts-Phelps, Graham Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Viva Books Pvt Ltd, 1998.
Description 230p.
Standard Number 81-7649-360-0
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Accession#Call#Current LocationStatusPolicyLocation
013301658.81221/ROB/013301MainOn ShelfText 
2
ID:   009751


Exceptional Customer Service: going beyond your good service exceed the customer's expectation / Ford, Lisa; Mcnair, David; Perry, Bill 2009  Book
Ford, Lisa Book
0 Rating(s) & 0 Review(s)
Publication USA, Adams Media, an F+W Publishing Company, 2009.
Description xii,195p.
Standard Number 978-1-58062-458-9
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Accession#Call#Current LocationStatusPolicyLocation
013664658.81221/FOR/013664MainOn ShelfText 
3
ID:   009288


Why CRM Doesn't Work: how to win by letting customers manage the relationship / Newell, Frederick; Godin, Seth Fw. 2004  Book
Newell, Frederick Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Kogan Page India, 2004.
Description xvii,263p.
Standard Number 0-7494-4241-7
Key Words Marketing  Customer Relations 
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Accession#Call#Current LocationStatusPolicyLocation
013346658.81221/NEW/013346MainOn ShelfText 
013347658.81221/NEW 013347MainOn ShelfText 
4
ID:   009488


Why CRM doesn't Work: how to win by letting customers manage the relationship / Newell, Frederick; Godin, Seth 2004  Book
Godin, Seth Book
0 Rating(s) & 0 Review(s)
Publication Great Britain, Kogan Page Limited, 2004.
Description xvii,263p.
Standard Number 0-7494-4241-7
Key Words Marketing  Customer Relations 
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Accession#Call#Current LocationStatusPolicyLocation
014138658.81221/NEW/014138MainOn ShelfText 
014139658.81221/NEW/014139MainOn ShelfText