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CUSTOMER SERVICES - MANAGEMENT (2) answer(s).
 
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1
ID:   006290


Call Center Handbook: Complet guide to starting,Running and Improving your Call Center / Keth Dawson 2004  Book
Keth Dawson Book
0 Rating(s) & 0 Review(s)
Edition 5th
Publication USA, CMP Books, 2004.
Description 282p
Standard Number 1-57820-305-8
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Accession#Call#Current LocationStatusPolicyLocation
001811338.473846068/DAW/001811MainOn ShelfText 
2
ID:   013795


Big Book of Customer Service Training Games: Quick fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers / Carlaw, Peggy; Deming , Vasudha Kathleen 2010  Book
Carlaw, Peggy Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Tata McGraw Hill Publishing Co. Ltd., 2010.
Description 209p
Standard Number 978-0-07-059042-7
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Accession#Call#Current LocationStatusPolicyLocation
018072658.812/CAR 018072MainOn ShelfText