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978142211023 (1) answer(s).
 
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ID:   011893


Ownership Quotient: putting the service profit chain to work for unbeatable competative advantage / Heskett, James; Sasser, W Earl; Wheeler, Joe 2008  Book
Heskett, James Book
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Publication Boston, Harward Businees School Press, 2008.
Description 225p.
Standard Number 978-1-4221-1023-2
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Accession#Call#Current LocationStatusPolicyLocation
016281659.1/HES 016281MainOn ShelfText