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ID:
014323
Aftersales Management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales
/ Brock, David
2010
Brock, David
Book
0 Rating(s) & 0 Review(s)
Publication
Great Britain, Kogan Page, 2010.
Description
vi, 218p.
Standard Number
978-0-7494-6088-4
Key Words
Customer Service
;
Customer Relations
;
Retail Trade
;
Returning goods
;
Quality of products
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018439
658.812/BRO 018439
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