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SERVICE INDUSTRIES- MANAGEMENT (2) answer(s).
 
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1
ID:   015581


Lean Six Sigma Service Excellence: a guide to green belt certification and bottom line improvement / Taylor, GeraldM 2014  Book
Taylor, GeraldM Book
0 Rating(s) & 0 Review(s)
Publication Delhi, Cengage Learning, 2014.
Description xix, 289p.
Standard Number 978-81-315-2230-1
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Accession#Call#Current LocationStatusPolicyLocation
019742658.4/TAY 019742MainOn ShelfText 
2
ID:   015499


Uncommon Service: How to Win by Putting Customers at the Core of Your Business / Frei, Frances; Morriss, Anne 2012  Book
Frei, Frances Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harvard Business Review Press, 2012.
Description x, 247p.
Standard Number 978-1-4221-3331-6
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Accession#Call#Current LocationStatusPolicyLocation
019635658.812/FRE 019635MainOn ShelfText