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ID: 009699

101 Ways to Get more Business / Foster, Timothy R V

2001

Foster, Timothy R V	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Kogan Page India Pvt. Ltd., 2001.
Description	128p.
Standard Number	81-7554-148-2

Key Words

Business Building Strategies ; 101 Suggestion-Business Implementes

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Accession#	Call#	Current Location	Status	Policy	Location
013772	658.812/FOS/013772	Main	On Shelf	Text

ID: 008488

25 Management Lessons form the Customer's Side of the Counter / Donnelly, James H

1996

Donnelly, James H	Book
	0 Rating(s) & 0 Review(s)

Publication	New York, McGraw-Hill, 1996.
Description	x,214p.
Standard Number	0-7863-1004-9

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Accession#	Call#	Current Location	Status	Policy
011930	658.812/DON/011930	Main	On Shelf	Text
011931	658.812/DON/011931	Main	On Shelf	Text
011932	658.812/DON/011932	Main	On Shelf	Text

ID: 008012

25 Management Lessons from the Customer's Side of the Counter / Donnelly, James H

1996

Donnelly, James H	Book
	0 Rating(s) & 0 Review(s)

Publication	New York, McGraw-Hill, 1996.
Description	x,214p.
Standard Number	0-7863-1004-9

Key Words

Leadership ; Consumer satisfaction ; Supervision of Employees ; Customer Service-Management

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Accession#	Call#	Current Location	Status	Policy	Location
011174	658.812/DON/011174	Main	On Shelf	Text

ID: 014323

Aftersales Management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / Brock, David

2010

Brock, David	Book
	0 Rating(s) & 0 Review(s)

Publication	Great Britain, Kogan Page, 2010.
Description	vi, 218p.
Standard Number	978-0-7494-6088-4

Key Words

Customer Service ; Customer Relations ; Retail Trade ; Returning goods ; Quality of products

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Accession#	Call#	Current Location	Status	Policy	Location
018439	658.812/BRO 018439	Main	On Shelf	Text

ID: 014135

Analysis of Customer Relationship Management (CRM) programmes practices by passenger airlines industry in India & it imapct on c / Ahadmotlaghi, Ehsan; Guide- Pawar, P.A.

Sep.2012

Ahadmotlaghi, Ehsan	Thesis
	0 Rating(s) & 0 Review(s)

Publication	Pune, University of Pune, Sep.2012.
Description	394p.

Key Words

Customer Satisfaction ; Customer Relationship Management (CRM) ; Airlines Industry ; India- Airlines Industry

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Accession#	Call#	Current Location	Status	Policy	Location
T00260	658.812/AHA T00260	Main	On Shelf	Reference books

ID: 000522

Beyond Loyalty / Chenet, Pierr; Johansen, Jon Ivar

2006

Chenet, Pierr	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Prentice-Hall Of India, 2006.
Standard Number	81-203-2938-4

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003762	658.812/CHE/003762	Main	On Shelf	Text

ID: 013795

Big Book of Customer Service Training Games: Quick fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers / Carlaw, Peggy; Deming , Vasudha Kathleen

2010

Carlaw, Peggy	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Tata McGraw Hill Publishing Co. Ltd., 2010.
Description	209p
Standard Number	978-0-07-059042-7

Key Words

Employees Training ; Customer services - Management ; Training Games Customer services ; Games Customer services Training

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018072	658.812/CAR 018072	Main	On Shelf	Text

ID: 000623

Branded Customer Service / Janelle Barlow; Paul Stewart

2004

Janelle Barlow	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Tata McGraw -Hill Publishing, 2004.
Standard Number	0-07-059401-5

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Accession#	Call#	Current Location	Status	Policy	Location
006015	658.812/BAR/006015	Main	On Shelf	Text

ID: 013280

Brilliant Customer Service / Stevens, Debra

2010

Stevens, Debra	Book
	0 Rating(s) & 0 Review(s)

Publication	England, Prentic-Hall is An Imprints of Pearson, 2010.
Description	187p
Standard Number	978-0-273-73807-7

Key Words

Costomer service ; Costomer Relation

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Accession#	Call#	Current Location	Status	Policy	Location
017350	658.812/STE 017350	Main	On Shelf	Text

ID: 014393

Building customer- brand relationship / Schultz, Don E.; Barnes, Beth E.; Schultz, Heidi F.; Azzaro, Marian

2009

Schultz, Don E.	Book
	0 Rating(s) & 0 Review(s)

Publication	New York, Sharpe M.E., 2009.
Description	xi, 355p.
Standard Number	978-0-7656-1799-6

Key Words

Relationship Marketing ; Customer Relations ; Branding- Marketing

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Accession#	Call#	Current Location	Status	Policy	Location
018637	658.812/SCH 018637	Main	On Shelf	Text

ID: 014332

Calming upset customers: Stay in control in any situation / Morgan, Rebecca L.

2011

Morgan, Rebecca L.	Book
	0 Rating(s) & 0 Review(s)

Edition	4th Ed.
Publication	New Delhi, Viva, 2011.
Description	ii, 85p.
Standard Number	978-81-309-1818-1

Key Words

Consumer Complaints ; Costomer Services

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Accession#	Call#	Current Location	Status	Policy	Location
018420	658.812/MOR 018420	Main	On Shelf	Text

ID: 000905

Case studies in customer relationship management / ICFAI

2005

ICFAI	Book
	0 Rating(s) & 0 Review(s)

Publication	Hyderabad, The ICFAI university press, 2005.
Description	120p
Standard Number	81-89410-08-3

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Accession#	Call#	Current Location	Status	Policy
000837	658.812/ICF/000837	Main	On Shelf	Text
008717	658.812/ICF/008717	Main	On Shelf	Text
009304	658.812/ICF/009304	Main	On Shelf	Text
009305	658.812/ICF/009305	Main	On Shelf	Text

ID: 009186

Case Studies in Customer Relationship Management Vol - 2 / Issac, Julie Ed.; Faheem, Hadiya Ed.; Datta, Mimon Ed.; Ikrama, Syeda Ed.

2008

Issac, Julie Ed.	Book
	0 Rating(s) & 0 Review(s)

Publication	Hyderabad, ICMR, 2008.
Description	206p.
Standard Number	81-314-1219-9

Key Words

Marketing ; Customer Relations ; Management of Marketing

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Accession#	Call#	Current Location	Status	Policy	Location
013210	658.812/ISS/013210	Main	On Shelf	Text
013211	658.812/ISS/013211	Main	On Shelf	Text

ID: 001097

Collaborative Customet Relationship Management / Kracklauer, Alexander H ; Mills, D Quinn

2004

Kracklauer, Alexander H	Book
	0 Rating(s) & 0 Review(s)

Publication	New York, Springer, 2004.
Standard Number	3-540-00227-8

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Accession#	Call#	Current Location	Status	Policy	Location
006073	658.812/KRA/006073	Main	On Shelf	Text

ID: 007660

Companies don't Succeed -People do!: Ideas to create profits through people / Roberts-Phelps, Graham

2003

Roberts-Phelps, Graham	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Viva Books Pvt Ltd, 2003.
Description	189p.
Standard Number	81-7649-359-7

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Accession#	Call#	Current Location	Status	Policy	Location
010711	658.812/ROB/010711	Main	On Shelf	Text

ID: 000194

Complaint is a Gift: using customer feedback as a strategic tool / Barlow, Janelle; Mqller, Claus

2003

Barlow, Janelle	Book
	0 Rating(s) & 0 Review(s)

Publication	New Delhi, Tata McGraw -Hill Publishing, 2003.
Description	x,222p.
Standard Number	1-881052-81-8

Key Words

Consumer Complaints ; Costomer service

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Accession#	Call#	Current Location	Status	Policy	Location
006049	658.812/BAR/006049	Main	On Shelf	Text

ID: 010731

Connecting with your Customers / Harvard Business School Press

2006

Harvard Business school Press	Book
	0 Rating(s) & 0 Review(s)

Publication	Boston, Harward Business School Press, 2006.
Description	vii,178p.
Standard Number	978-1-4221-0323-4

Key Words

Customer Services ; Customer Relations ; Success in Business

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Accession#	Call#	Current Location	Status	Policy	Location
014887	658.812/HBS 014887	Main	On Shelf	General

ID: 001260

Consumer and Quality / Murthy, D B N

2001

Murthy, D B N	Book
	0 Rating(s) & 0 Review(s)

Publication	Mumbai, New Age International limited Publishers, 2001.
Standard Number	81-224-1307

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Accession#	Call#	Current Location	Status	Policy	Location
006086	658.812/MUR/006086	Main	On Shelf	Text

ID: 001263

Consumer Behavior / Schiffman,Leon G; Kanuk,Leslie Lazar

2007

Schiffman,Leon G	Book
	0 Rating(s) & 0 Review(s)

Edition	9th Ed.
Publication	New Delhi, Prentice- Hall Of India, 2007.
Standard Number	81-203-3086-2

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Accession#	Call#	Current Location	Status	Policy
005775	658.812/SCH/005775	Main	On Shelf	Text
005776	658.812/SCH/005776	Main	On Shelf	Text
005777	658.812/SCH/005777	Main	On Shelf	Text
005778	658.812/SCH/005778	Main	On Shelf	Text
005779	658.812/SCH/005779	Main	On Shelf	Text

ID: 001268

Consumer Behavior and Marketing Strategy / Peter,J Paul; Olson,Jerry C

2006

Peter,J Paul	Book
	0 Rating(s) & 0 Review(s)

Edition	7th Ed.
Publication	New Delhi, McGraw-Hill International, 2006.
Standard Number	0-07-060158-5

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005805	658.812/PET/005805	Main	On Shelf	Text
005806	658.812/PET/005806	Main	On Shelf	Text
005807	658.812/PET/005807	Main	On Shelf	Text
005808	658.812/PET/005808	Main	On Shelf	Text