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P658.812 (126) answer(s).
 
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1
ID:   009699


101 Ways to Get more Business / Foster, Timothy R V 2001  Book
Foster, Timothy R V Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Kogan Page India Pvt. Ltd., 2001.
Description 128p.
Standard Number 81-7554-148-2
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013772658.812/FOS/013772MainOn ShelfText 
2
ID:   008488


25 Management Lessons form the Customer's Side of the Counter / Donnelly, James H 1996  Book
Donnelly, James H Book
0 Rating(s) & 0 Review(s)
Publication New York, McGraw-Hill, 1996.
Description x,214p.
Standard Number 0-7863-1004-9
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011930658.812/DON/011930MainOn ShelfText 
011931658.812/DON/011931MainOn ShelfText 
011932658.812/DON/011932MainOn ShelfText 
3
ID:   008012


25 Management Lessons from the Customer's Side of the Counter / Donnelly, James H 1996  Book
Donnelly, James H Book
0 Rating(s) & 0 Review(s)
Publication New York, McGraw-Hill, 1996.
Description x,214p.
Standard Number 0-7863-1004-9
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011174658.812/DON/011174MainOn ShelfText 
4
ID:   014323


Aftersales Management: Creating a successful aftersales strategy to reduce costs, improve customer service and increase sales / Brock, David 2010  Book
Brock, David Book
0 Rating(s) & 0 Review(s)
Publication Great Britain, Kogan Page, 2010.
Description vi, 218p.
Standard Number 978-0-7494-6088-4
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018439658.812/BRO 018439MainOn ShelfText 
5
ID:   014135


Analysis of Customer Relationship Management (CRM) programmes practices by passenger airlines industry in India & it imapct on c / Ahadmotlaghi, Ehsan; Guide- Pawar, P.A. Sep.2012  Thesis
Ahadmotlaghi, Ehsan Thesis
0 Rating(s) & 0 Review(s)
Publication Pune, University of Pune, Sep.2012.
Description 394p.
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T00260658.812/AHA T00260MainOn ShelfReference books 
6
ID:   000522


Beyond Loyalty / Chenet, Pierr; Johansen, Jon Ivar 2006  Book
Chenet, Pierr Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Prentice-Hall Of India, 2006.
Standard Number 81-203-2938-4
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003762658.812/CHE/003762MainOn ShelfText 
7
ID:   013795


Big Book of Customer Service Training Games: Quick fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers / Carlaw, Peggy; Deming , Vasudha Kathleen 2010  Book
Carlaw, Peggy Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Tata McGraw Hill Publishing Co. Ltd., 2010.
Description 209p
Standard Number 978-0-07-059042-7
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018072658.812/CAR 018072MainOn ShelfText 
8
ID:   000623


Branded Customer Service / Janelle Barlow; Paul Stewart 2004  Book
Janelle Barlow Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Tata McGraw -Hill Publishing, 2004.
Standard Number 0-07-059401-5
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Accession#Call#Current LocationStatusPolicyLocation
006015658.812/BAR/006015MainOn ShelfText 
9
ID:   013280


Brilliant Customer Service / Stevens, Debra 2010  Book
Stevens, Debra Book
0 Rating(s) & 0 Review(s)
Publication England, Prentic-Hall is An Imprints of Pearson, 2010.
Description 187p
Standard Number 978-0-273-73807-7
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017350658.812/STE 017350MainOn ShelfText 
10
ID:   014393


Building customer- brand relationship / Schultz, Don E.; Barnes, Beth E.; Schultz, Heidi F.; Azzaro, Marian 2009  Book
Schultz, Don E. Book
0 Rating(s) & 0 Review(s)
Publication New York, Sharpe M.E., 2009.
Description xi, 355p.
Standard Number 978-0-7656-1799-6
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018637658.812/SCH 018637MainOn ShelfText 
11
ID:   014332


Calming upset customers: Stay in control in any situation / Morgan, Rebecca L. 2011  Book
Morgan, Rebecca L. Book
0 Rating(s) & 0 Review(s)
Edition 4th Ed.
Publication New Delhi, Viva, 2011.
Description ii, 85p.
Standard Number 978-81-309-1818-1
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018420658.812/MOR 018420MainOn ShelfText 
12
ID:   000905


Case studies in customer relationship management / ICFAI 2005  Book
ICFAI Book
0 Rating(s) & 0 Review(s)
Publication Hyderabad, The ICFAI university press, 2005.
Description 120p
Standard Number 81-89410-08-3
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000837658.812/ICF/000837MainOn ShelfText 
008717658.812/ICF/008717MainOn ShelfText 
009304658.812/ICF/009304MainOn ShelfText 
009305658.812/ICF/009305MainOn ShelfText 
13
ID:   009186


Case Studies in Customer Relationship Management Vol - 2 / Issac, Julie Ed.; Faheem, Hadiya Ed.; Datta, Mimon Ed.; Ikrama, Syeda Ed. 2008  Book
Issac, Julie Ed. Book
0 Rating(s) & 0 Review(s)
Publication Hyderabad, ICMR, 2008.
Description 206p.
Standard Number 81-314-1219-9
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013210658.812/ISS/013210MainOn ShelfText 
013211658.812/ISS/013211MainOn ShelfText 
14
ID:   001097


Collaborative Customet Relationship Management / Kracklauer, Alexander H ; Mills, D Quinn 2004  Book
Kracklauer, Alexander H Book
0 Rating(s) & 0 Review(s)
Publication New York, Springer, 2004.
Standard Number 3-540-00227-8
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006073658.812/KRA/006073MainOn ShelfText 
15
ID:   007660


Companies don't Succeed -People do!: Ideas to create profits through people / Roberts-Phelps, Graham 2003  Book
Roberts-Phelps, Graham Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Viva Books Pvt Ltd, 2003.
Description 189p.
Standard Number 81-7649-359-7
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010711658.812/ROB/010711MainOn ShelfText 
16
ID:   000194


Complaint is a Gift: using customer feedback as a strategic tool / Barlow, Janelle; Mqller, Claus 2003  Book
Barlow, Janelle Book
0 Rating(s) & 0 Review(s)
Publication New Delhi, Tata McGraw -Hill Publishing, 2003.
Description x,222p.
Standard Number 1-881052-81-8
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Accession#Call#Current LocationStatusPolicyLocation
006049658.812/BAR/006049MainOn ShelfText 
17
ID:   010731


Connecting with your Customers / Harvard Business School Press 2006  Book
Harvard Business school Press Book
0 Rating(s) & 0 Review(s)
Publication Boston, Harward Business School Press, 2006.
Description vii,178p.
Standard Number 978-1-4221-0323-4
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Accession#Call#Current LocationStatusPolicyLocation
014887658.812/HBS 014887MainOn ShelfGeneral 
18
ID:   001260


Consumer and Quality / Murthy, D B N 2001  Book
Murthy, D B N Book
0 Rating(s) & 0 Review(s)
Publication Mumbai, New Age International limited Publishers, 2001.
Standard Number 81-224-1307
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006086658.812/MUR/006086MainOn ShelfText 
19
ID:   001263


Consumer Behavior / Schiffman,Leon G; Kanuk,Leslie Lazar 2007  Book
Schiffman,Leon G Book
0 Rating(s) & 0 Review(s)
Edition 9th Ed.
Publication New Delhi, Prentice- Hall Of India, 2007.
Standard Number 81-203-3086-2
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005775658.812/SCH/005775MainOn ShelfText 
005776658.812/SCH/005776MainOn ShelfText 
005777658.812/SCH/005777MainOn ShelfText 
005778658.812/SCH/005778MainOn ShelfText 
005779658.812/SCH/005779MainOn ShelfText 
20
ID:   001268


Consumer Behavior and Marketing Strategy / Peter,J Paul; Olson,Jerry C 2006  Book
Peter,J Paul Book
0 Rating(s) & 0 Review(s)
Edition 7th Ed.
Publication New Delhi, McGraw-Hill International, 2006.
Standard Number 0-07-060158-5
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005805658.812/PET/005805MainOn ShelfText 
005806658.812/PET/005806MainOn ShelfText 
005807658.812/PET/005807MainOn ShelfText 
005808658.812/PET/005808MainOn ShelfText 
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