| ID | 007232 |
| Title Proper | Researching customer satisfaction & loyalty |
| Other Title Information | How to find out what pwople really think |
| Language | ENG |
| Author | Szwarc paul |
| Publication | London & Sterling, Kogan Page, 2006. |
| Series | xiv 258 |
| Price. Qualification | 395.00 |
| Key Words | 0-7494-4661-7 ; Consumar satisfaction , customer loyalty |